Container 1 Intro Banner w/ Copy (Content)
Maintain great seller ratings
Seller ratings are important to eBay success. Buyers want to purchase items from reliable sellers. Learn how to communicate effectively and increase your sales.
Header Image
Man checking seller ratings on mobile
Header Graphic CTA (Category / Sub / Content)
Start Making Money Now
It’s FREE* and easy to list.
Line Horizontal line divider

Container 2 Single Video Player Widget
Great Customer Communication
Maintain great feedback video 1
Copy Block Widget
Understanding feedback
For each transaction, buyers and sellers can rate each other by leaving feedback. Feedback ensures that buyers and sellers are doing business fairly. Buyers can leave a positive, negative, or neutral rating, plus a short comment. Sellers can leave a positive rating, or not, and a short comment. Sellers get +1 point for each positive rating, no points for each neutral rating, and -1 point for each negative rating.
Making your buyers happy will get you positive comments, which helps you build a network of repeat buyers and a reputation that will build trust in potential customers in the future.
Detailed seller ratings
In addition to leaving positive, neutral, or negative feedback for a transaction, buyers can rate specific aspects of the transaction with detailed seller ratings (DSRs). Sellers receive detailed seller ratings in these four areas:
  • Accurate description of item
  • Communication
  • Shipping time
  • Shipping and handling charges
To keep your detailed seller ratings high, make sure you communicate with your buyers, describe your item accurately, keep your shipping charges low, and ship on time. Buyers rate sellers in each of these areas on a scale from 1 to 5. Buyers will consider your DSR before making a purchase, so keep yours up.
Single Video Player Widget
Become a Better Seller
Maintain great feedback video
Copy Block Widget
Get automatic 5-star ratings
eBay automatically gives sellers 5-star detailed seller ratings when they meet certain criteria in each area they are rated in.
Offer great customer service and get automatic 5-star detailed seller ratings, as follows:
5 stars for shipping and handling charges if:
  • You offer free shipping and we know the buyer chose that option
5 stars for shipping and handling time if:
  • You specify handling time of 1 business day, upload tracking information within 1 business day of receiving cleared payment, and your item is delivered within 4 days of receiving payment.
  • You offer Fast 'N Free shipping, upload tracking, and the item is delivered within the stated handling time plus the estimated delivery time.
5 stars for communication if:
  • You specify handling time of 1 business day and upload tracking information within 1 business day.
  • There are no buyer- or seller-initiated communications in eBay Messages, and there are no pending eBay Money Back Guarantee or PayPal Buyer Protection cases.
  • There are no requests for contact information between you and the buyer.
Manage your sales with My eBay
Just as My eBay  is the hub for shopping as a buyer, it’s your hub for doing business as a seller. My eBay is also where you will communicate with your buyers.
Communicate with your buyers
Buyers and potential buyers often have questions. Good communication is key to keeping your feedback high and turning potential customers into buyers who shop your listings. Respond to questions within 24 hours, and always communicate through My eBay.
Container 3 List Module
Customer service best practices
Specify 1-day handling, free shipping, and offer a generous return policy.
Ship within 1 business day of when your buyer pays.
Upload tracking to eBay on all of your packages.
Use signature confirmation for items valued at $750 or more.
Respond promptly to buyer questions.
Respond immediately if you have an eBay Money Back Guarantee case.
Text Feature (Hierarchy 3)
Feedback protection
Understand how to protect your reputation and performance standing with these safeguards.
Spotlight Ads
Simple Social Widget
Share this page:
Line 2 Horizontal line divider

Container 4 Legal Copy Module
*Optional feature fees and final value fees apply. Excludes some listing styles and categories. See details.