Estimated delivery is shown on eBay today as a range of days based on stated handling time plus the carrier's published service delivery times. This often distorts the true picture of delivery. For example, if your stated handling time is one day and you use Economy Shipping, the delivery estimate appears to your buyer as 2-14 days—even if your shipments are consistently delivered in 3 days.

 

The new way to estimate delivery powering eBay Fast 'N Free gives buyers a personalized delivery date based on historical delivery times to the buyer's area plus other factors, which is more accurate and highlights your fast service. In this example, if your economy shipments are consistently delivered in 3 days to buyers in a particular area, instead of showing a range of 2-14 days your qualified listings would have the Fast 'N Free logo and show an estimated date of 3 days for buyers in that area.

The estimated delivery date is calculated using a number of factors including historical seller performance, the proximity of the buyer to the item, the historical performance of the shipping carrier, seasonality, and other factors. In order to get the Fast ‘N Free logo, you must provide the exact item location (zip code) for each listing. Additionally specify the exact shipping service, For example, specify “USPS® First-Class Mail®” or “FedEx® Ground” rather than “standard shipping” or “economy shipping.”

As always, sellers should ship the item only after the buyer's payment has cleared. The buyer will be informed in the flow that the stated delivery date is dependent on cleared payment and other factors.

In any case where a delivery date within 4-days cannot be calculated or cannot be calculated with a high degree of confidence, the eBay Fast 'N Free logo will not appear.

A number of factors could prevent this calculation from being applied, for example: the buyer's zip code is unknown or the seller doesn't have enough of a shipping track record for eBay to evaluate historical performance with a high degree of confidence.

There's no exact number of transactions required to evaluate a seller's historical performance and it may also vary from one transaction to another depending on a variety of other circumstances associated with a specific transaction such as the buyer's location.

eBay customarily asks buyers to be more patient and understanding of the extenuating circumstances for sellers in the affected areas. As always, buyers are encouraged to communicate directly with sellers to work things out.

Yes, some buyers could see the logo and others may not because estimated delivery for a given item is personalized for the buyer based on their location and other factors.

Yes, buyers in different locations could see a different delivery estimate for the same listing—either a different number of days or as the traditional range of days because the delivery estimate is personalized for the buyer based on their location and other factors.

If a buyer opens an item not received case, as always you'll have 3 business days to up-load tracking information and correspond with the buyer to resolve the issue before the case can be escalated to Customer Support for mediation.

eBay Fast 'N Free will only be used for listings in the Parts and Accessories Category of eBay Motors.

 

eBay customarily asks buyers to be more patient and understanding of the extenuating circumstances for sellers in the affected areas. As always, buyers are encouraged to communicate directly with sellers to work things out.

If the buyer leaves a ship time DSR lower than 5 it will be converted automatically to 5-stars if the item is delivered on or before the last day of the traditional window (your stated handling time plus carrier's published timeframe). If the item arrives after the last day of the traditional window, the lower DSR will remain.