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Working together for an even safer eBay
If you ever have a problem selling on eBay, we want to know about it.
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Our policies
protect you
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We can learn a lot about buyer behavior from our detection systems, but we can’t see everything. That’s why we need your help to spot buyers who violate our policies. Our Report a Buyer hub makes it easy to report problems and issues, in just a few clicks.
When you report a buyer, we listen
eBay uses your reports as part of the monitoring system to help identify buying behavior issues. Your reports help us take action to protect you--including removing any negative or neutral Feedback and low detailed seller ratings--in cases where buyers are not adhering to the Buying Practices Policy
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To report a buyer
Review the buying practices policy:
Check the relevant section to make sure the buyer is really breaking the rules.
Once confirmed, report the buyer:
visit and submit a report.
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Frequently Asked Questions 
Have a question about how to deal with Feedback or a low DSR? See our FAQs for answers.
Best Practices
Find out how to reduce the likelihood of receiving negative feedback and low DSRs.
Unpaid Items
Haven’t received payment for an item you sold? Find out how to open an Unpaid Item case.
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*For the period of October 2012 to June 2013.