eBay is based on trust between buyers and sellers. Sellers used to be able to leave negative feedback for buyers. However, we found that generally, when buyers had bad experiences with sellers, they were reluctant to leave neutral or negative feedback out of fear the seller would retaliate by leaving negative feedback for them. When buyers did receive unfair negative feedback, they usually decreased their shopping on eBay.
This made the Feedback system as a whole less reliable. So eBay updated the Feedback system to let buyers effectively evaluate sellers through feedback left by other buyers.
Sellers were given other tools they can use to choose the type of buyers they want to do business with and report issues with buyers who are violating eBay policies. These tools include:
- Buyer requirements: Sellers can add buyer requirements to their listings to prevent unwanted buyers. You can block buyers who have too many policy violations, unpaid items, or who aren’t registered with PayPal. This can help you dramatically reduce your number of unpaid items. To access this tool, go to My eBay > Account > Site Preferences > Buyer requirements.
- Purchase requirements: If you use Buy It Now, you can require buyers to pay you immediately using PayPal.
- Report a buyer: Sellers can use Report a buyer to report an unpaid item, an issue with feedback, or any other problem with a buyer. eBay investigates these reports, and will suspend or take action against buyers with repeated issues—as well as remove any transaction defects that are in violation of eBay policy.
No. We strive to make sure cases get resolved fairly to the satisfaction of both parties. If you feel a case has been resolved unfairly, you can appeal the decision by providing new information to the case, such as additional information from the shipping carrier to Customer Support within 45 days from the day the case is closed. eBay reviews information and documentation from both buyers and sellers in detail before making a final decision. If a seller's appeal is granted, all defects for that transaction will be automatically removed.