Seller Center
+
Container1
Tips and tools for bulk editing
Tips and News
Visit the eBay for Business blog: your ongoing resource
>
Line
Container2
In the ecommerce world, changes happen and they happen fast. This reality, combined with changes that eBay announces, means that most sellers need to update active listings from time to time. Here's a guide to help you get started editing your live listings in bulk and some suggestions on what to do if you're having trouble.
The basics
What you can change on your listing depends on a number of factors:
- the listing format you've chosen (Fixed Price or Auction-style)
- the time until the listing closes
- whether an item has had bids or sales on it
One thing that you cannot change under almost any circumstances is the listing format. You're also very limited in the types of changes you can make to listings with outstanding Best Offers on them. It's best to ensure that all outstanding offers are answered (accepted, rejected, expired, or retracted) before you try to edit these listings.
To learn more about what you can and can't edit (and when) on the various listings formats, review click here.
For specific information on how to edit your listings so that they are actively listed with the eBay catalog, click here.
Choosing the right editing tool
Bulk editing and revision flow in My eBay
Located right inside My eBay, this functionality is easy to use and allows you to revise multiple listing fields such as item condition, price and quantity on up to 500 items at once.To edit live listings using the bulk functionality, simply follow these steps:
- Click "My eBay" at the top of any eBay page. You may be asked to sign in.
- In the left column, click Sell.Check the box beside the listings you want to edit.
- Click the "Edit" button.
- Your listings will appear in a spreadsheet-type form on the screen. You can edit your listings individually by clicking in the boxes you want to change (such as title or price) and editing the information right there.
- You can bulk revise up to 500 listings at a time. Check the boxes beside the listings you want to edit, then click on the "Edit" drop-down menu to see a list of fields you can change. Make your changes in the pop-up window that appears.
- You can see how a listing will appear on the site by clicking on the magnifying glass icon on the right side of the spreadsheet.
- When you're done, click "Submit all" at the bottom of the page. Then click "Confirm and submit" in the pop-up window or cancel to go back. (You'll be able to see if you incurred any new fees on this pop-up as well.)
To learn more, watch a 2-minute video on how to edit your listings in bulk.
To edit your return policy, follow these steps:
- Click "My eBay" at the top of any eBay page. You may be asked to sign in
- In the left column, click Sell.
- Check the box beside the listings you want to edit.
- Click the "Edit" button. You are now in the bulk editing tool.
- From the Edit drop-down menu at the top of the page, choose “Return policy.” A pop-up window will appear. You can change:
- Whether or not you accept returns. Even if you choose not to accept returns, buyers may still return these items if they don’t match the item description and the buyer files an eBay Buyer Protection case.
- The return time frame. Beginning early next year, the 3- and 7-day return windows will be retired, so consider choosing 14 days, 30 days or 60 days instead.
- How the refund will be given. Beginning in August, you can specify “Money back or exchange” as a refund method.
- Who pays for return shipping. Consider whether you want to pay for return shipping at least for items that are different from what was described in the listing.
- When you’re done, click “Submit all” at the bottom of the page. Then click “Confirm and submit” in the pop-up window or cancel to go back. You’ll be able to see if you incurred any new fees on this pop-up as well.
Selling Manager and Selling Manager Pro
These tools use the bulk editing tool located in My eBay to make changes to your listings. However, there are some extra advantages for subscribers. You can choose to edit scheduled listings at the same time as you edit live listings. You can also filter your listings by format. For example, you can use the drop-down menu at the top to show only Fixed Price Good 'Til Cancelled listings.
To edit live listings using Selling Manager or Selling Manager Pro, follow these steps:
- Click "My eBay" at the top of any eBay page. You may be asked to sign in.
- Under the Activity tab, move down to the Selling Manager menu and click "Active".
- In the Active Listings table, either select individual listings or select all by clicking the box at the top, to the left of the word "Title".
- Click the "Edit" button. (You are now in the bulk editing tool.)
- On the Edit Listings page, check off the fields you wish to edit.
- Choose whether you would like to edit the listings individually (different changes to different listings) or in bulk (the same change applied to all listings at once), then click Continue.
- On the next screen, edit your listings.
- Click Continue, review your edits and submit them
If you subscribe to Selling Manager or Selling Manager Pro, take advantage of the powerful advanced search functionality in these tools. Use it to create complex search queries for your active listings, easily pinpointing items that require updates.
Use the advanced search functionality to generate a report of listings that do not include required item specifics in Clothing, Shoes & Accessories and edit them individually or in bulk. Watch a demo on adding item specifics to existing listings.
To edit your return policy in Selling Manager or Selling Manager Pro, follow these steps:
- Click "My eBay" at the top of any eBay page. You may be asked to sign in
- In the left column, click “Sell”.
- Check the box beside the listings you want to edit.
- Click the “Edit” button. You are now in the bulk editing tool.
- From the “Edit” drop-down menu at the top of the page, choose “Return policy.” A pop-up window will appear. You can change:
- Whether or not you accept returns. Even if you choose not to accept returns, buyers may still return these items if they don’t match the item description and the buyer files an eBay Buyer Protection case.
- The return time frame. Beginning early next year, the 3- and 7-day return windows will be retired, so consider choosing 14 days, 30 days or 60 days instead.
- How the refund will be given. Beginning in August, you can specify “Money back or exchange” as a refund method.
- Who pays for return shipping. Consider whether you want to pay for return shipping at least for items that are different from what was described in the listing.
- When you’re done, click “Submit all” at the bottom of the page. Then click “Confirm and submit” in the pop-up window or cancel to go back. You’ll be able to see if you incurred any new fees on this pop-up as well.
Turbo Lister
You can edit up to 1,000 listings at a time using Turbo Lister. Just follow these steps:
- Launch Turbo Lister, then click on "Listing Activity" on the left side of your Turbo Lister screen.
- Click on "Active Listings".
Important: To edit items in bulk with Turbo Lister, select multiple items by holding SHIFT or CTRL while selecting individual listings from the grid, then click "Edit > Edit Multiple Items."
- Click the "Synchronize" button at the top of the screen. Note: Leave only the "Active and Scheduled Listings" box checked.
- Click the "Synchronize Now" button.
- Double-click on any of your items.
- Make your changes.
- Click the "Save" button.
- Click the "Synchronize" button at the top of the screen again.
To edit your return policy using Turbo Lister, follow these steps:
- Launch Turbo Lister, then click on "Listing Activity" on the left side of your Turbo Lister screen.
- Important: To edit items in bulk with Turbo Lister, select multiple items by holding SHIFT or CTRL while selecting individual listings from the grid, then click "Edit > Edit Multiple Items."
- Click the "Synchronize" button at the top of the screen. Note: Leave only the "Active and Scheduled Listings" box checked.
- Click the "Synchronize Now" button.
- Double-click on any of your items.
- Navigate to the Return Policy box. Once there, consider the following changes:
- Whether or not you accept returns. Even if you choose not to accept returns, buyers may still return these items if they don’t match the item description and the buyer files an eBay Buyer Protection case.
- The return time frame. Beginning early next year, the 3- and 7-day return windows will be retired, so consider choosing 14 days, 30 days or 60 days instead.
- How the refund will be given. Beginning in August, you can specify “Money back or exchange” as a refund method.
- Who pays for return shipping. Consider whether you want to pay for return shipping at least for items that are different from what was described in the listing.
- Click the "Save" button.
- Click the "Synchronize" button at the top of the screen again.
Third-Party Editing Tools
Choose from a range of tools built by third-party developers outside of eBay and designed to handle all your editing needs. Many tools can handle thousands of listings at a time. See what's available on our Apps Center. Please note there may be costs associated with these solutions.
Troubleshooting
Getting error messages back when you send your listings to bulk edit? Try these tips:
- Start simple. Read the error or alert message to see which listings aren't working properly. Submit the ones that are working, then go back to correct the error on the remaining listings.
- Double check. Are you trying to edit a field that you're not allowed to edit? Trying to edit an Auction-style listing within 12 hours of auction end? Have outstanding Best Offers on a listing? These are some of the most common errors in bulk editing. To learn more about what you can and can't edit (and when) on the various listings formats, review click here.
- Compliance with eBay changes. If you're editing an older Good 'Til Cancelled listing, that listing may not be fully in compliance with recent changes to eBay listing requirements. A common problem is listings that still mention money order or check as payment methods—these listings are not in compliance with the Accepted Payments Policy. You may need to edit other parts of the listing to bring it into compliance with new requirements. Read more about the latest changes in the Seller Center.
- Narrow it down. If your edits are being rejected, try cutting down the number of fields you are trying to edit at once. You can also try reducing the number of listings you are editing at the same time. Both of these actions will help you narrow down the listings and/or edits that may be causing the problem.
- Ask for help. There are eBay discussion boards for most of the eBay-owned tools. Third-party tools often host their own boards as well. You can also contact us at any point for assistance with eBay-owned tools. For assistance with third-party tools, please contact the third-party developer directly.
Container3
Share this page: